Support

Reporting a problem

The more of this you can include, the faster we can fix it:

• which game you were playing;
• your device (for example iPhone 13) and its operating-system version;
• which level it happened on;
• what you did just before it went wrong, and what you expected instead;
• a screenshot or screen recording, if you can capture one.

Purchases

I paid but did not get what I bought

First, make sure the device is online and restart the game; deliveries that were interrupted usually complete on the next launch. If the item is still missing, write to us with the date of the purchase and the receipt e-mail Apple sent you, and we will sort it out.

I want to restore my purchases

Reinstall the game and sign in to the same Apple Account you bought with. The game checks what you own every time it starts, so purchases usually come back on their own. If one does not, open the Shop and tap Restore Purchases.

I want a refund

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. If the problem was a fault in the game, tell us as well, because we would rather fix it.

Progress and data

I lost my progress

Progress is saved on your device, not on our servers. It is included in a device backup, which on iPhone and iPad means an iCloud or computer backup, so restoring that backup restores your progress. Deleting the game deletes your progress permanently, and we cannot recover it for you.

I want to delete everything a game stored

Delete the game from your device. That removes every setting, level record and locally stored item. We hold no player database, so there is nothing about you on our side to remove. Advertising partners keep what they collect under their own policies; see the Privacy Policy for the full picture.

Ads and tracking

On iPhone and iPad, to stop a game using the advertising identifier, go to Settings → Privacy & Security → Tracking on your device and turn off the switch for that game. Ads will still appear, but they will be less relevant rather than personalised.

Privacy of your message

When you e-mail us we see your address and whatever you write, and we keep the thread only as long as it takes to resolve your problem. We do not add you to any mailing list and we do not pass your address to anyone. What happens inside a game is covered by our Privacy Policy.